Introduction
Welcome to HelmAI Inc.. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at legal@helm-ai.io.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. We will not use or share your information with anyone except as described in this policy.
Information We Collect
We collect information that you provide directly to us when you create an account, use our services, subscribe to our newsletter, participate in surveys, or communicate with us. This may include your name, email address, phone number, payment information, and any other information you choose to provide. We take reasonable measures to ensure that the personal information we collect is relevant for the purposes for which it is to be used.
We also automatically collect certain information when you use our services, including your IP address, browser type, operating system, referring URLs, device information, pages viewed, and the dates/times of access. This information helps us analyze trends, administer the site, track user movements, and gather demographic information. We may use cookies and similar tracking technologies to collect this information, which you can control through your browser settings.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and events. We also use this information to monitor and analyze usage patterns, detect and prevent fraud or abuse, personalize your experience, and carry out any other purpose described to you at the time the information was collected.
With your consent, we may also use your information to send you marketing communications about our products, services, promotions, and events that we believe may be of interest to you. You can opt out of receiving these communications at any time by following the unsubscribe instructions included in each message or by contacting us directly.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are authorized to use your information only as necessary to provide these services to us and are contractually obligated to maintain the confidentiality and security of your information.
We may also disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency), to protect the rights, property, or safety of HelmAI Inc., our users, or others, or in connection with a merger, acquisition, or sale of all or a portion of our assets.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection practices. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities in accordance with applicable laws and regulations. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. You can update your account information at any time by logging into your account settings. If you wish to delete your account or request that we no longer use your information to provide services, please contact us at legal@helm-ai.io.
You also have the right to opt out of receiving marketing communications from us by following the unsubscribe instructions in those messages, and to object to or restrict certain processing of your information. If you are located in the European Economic Area, you have the right to data portability and the right to lodge a complaint with a supervisory authority. We will respond to your requests in accordance with applicable data protection laws.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are small data files that are placed on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or until they expire). We use necessary cookies to enable basic functionality, analytics cookies to understand how users interact with our services, and marketing cookies to deliver relevant advertisements.
You can control cookie settings through your browser or through our cookie consent banner. For more detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy. Please note that disabling certain cookies may affect the functionality of our services.
Children's Privacy
Our services are not directed to children under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us at legal@helm-ai.io.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after we make changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: legal@helm-ai.io
- Company: HelmAI Inc.
- Address: San Francisco, CA
We will respond to your inquiry as soon as reasonably possible, typically within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.